LICHT SOLAR SYSTEM Privacy Policy
Effective Date: 15/10/2024
At LICHT SOLAR SYSTEM, we are committed to protecting your privacy and ensuring your personal information is handled securely and transparently. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website or purchase our products. By using our site or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal data to provide you with a smooth and personalized shopping experience. The information we collect includes:
- Personal Identification Information: Name, email address, phone number, shipping address, billing information, and payment details.
- Account Information: Username, password, and purchase history (if you create an account with us).
- Technical Data: IP address, browser type, device information, and browsing patterns (collected via cookies).
- Communication Data: Messages and inquiries submitted via contact forms, email, or customer service channels.
2. How We Use Your Information
We use your personal data for the following purposes:
- To process and fulfill your orders.
- To communicate with you regarding your purchase, shipping updates, and support requests.
- To manage your account, including order history and preferences.
- To improve our website and services based on your feedback and browsing patterns.
- To send you marketing communications (with your consent), special offers, and updates on new products.
- To comply with legal obligations and resolve disputes.
3. Legal Basis for Processing Data (GDPR Compliance)
Under the General Data Protection Regulation (GDPR), we rely on the following legal bases to process your data:
- Consent: We will seek your consent for activities such as sending marketing emails or processing non-essential cookies. You have the right to withdraw consent at any time.
- Contractual Obligations: We use your data to fulfill our contract with you (e.g., processing payments, shipping orders).
- Legal Compliance: We may process your data if required by law, such as retaining records for tax purposes.
- Legitimate Interest: We may use your data to improve our services, protect against fraud, or perform marketing based on our legitimate business interests.
4. How We Share Your Information
We do not sell or rent your personal data to third parties. However, we may share your information with trusted third parties in the following situations:
- Service Providers: We may share your data with payment processors, shipping companies, or marketing platforms to complete your transactions or manage communications.
- Legal Requirements: We may disclose your data if required by law or in response to legal requests.
- Business Transfers: In the event of a merger or sale, your data may be transferred to the new entity.
5. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, tax, and accounting requirements. You can request the deletion of your personal data at any time, except where retention is required by law.
6. Your Data Protection Rights (GDPR)
Under GDPR, you have the following rights:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request corrections to any inaccurate or incomplete data we hold about you.
- Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal data under certain circumstances.
- Right to Restrict Processing: You can request the restriction of processing your data under certain conditions.
- Right to Data Portability: You can request that your data be transferred to another organization or directly to you.
- Right to Object: You can object to the processing of your personal data for direct marketing purposes or other legitimate interests.
- Right to Withdraw Consent: You may withdraw your consent at any time where we rely on your consent to process your data.
To exercise these rights, please contact us at licht@adambokengo.com or call +237 6 73 39 17 13. We will respond to your request within one month.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to provide you with a better browsing experience, analyze website traffic, and personalize content. Cookies are small data files stored on your device.
- Essential Cookies: Necessary for basic website functionality.
- Analytics Cookies: Used to analyze website traffic and usage patterns.
- Marketing Cookies: Used to deliver relevant advertisements based on your preferences.
By using our website, you consent to the use of cookies. You can manage or disable cookies through your browser settings at any time.
8. Data Security
We take the security of your personal data seriously. We have implemented appropriate technical and organizational measures to protect your information against unauthorized access, alteration, or disclosure. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
9. International Data Transfers
If you are located outside [jurisdiction], your data may be transferred to and processed in other countries where our service providers are located. We ensure that such transfers are compliant with GDPR and other applicable regulations.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revised effective date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
- Email: licht@adambokengo.com
- Phone: +237 6 73 39 17 13